Your PMS in your pocket

Enter your client's URL (e.g. mydomain.com), your username and password — the same ones you use on the web intranet. If your account has two-factor authentication enabled, it will then ask for the 6-digit code from your authenticator app.

You can't from the app — it has to be done from a browser, on the web intranet's login screen (bedloop.com/intranet). Once reset, you can log back into the app with the new password.

ⓘ This is a deliberate design choice: password reset is an email-link flow, safer to do from the web than to replicate inside the app.

Yes. Each device creates its own session (token), independent from the rest. Logging out on one phone doesn't affect the others.

No, it needs a connection — all information (bookings, rates, calendar) is requested from the server in real time.

The token lasts 30 days from the last login. After that, or if someone logs the session out manually, the app returns on its own to the login screen.

Any admin with access to Settings can close it from the intranet: Settings → "Mobile App Sessions". It shows the list of every team device with an open session, with a "Log out" button. Once closed, the next time the lost phone's app tries to connect it's automatically logged out.

ⓘ No special permission is needed for this — any user with access to Settings can close any colleague's session, not just their own.

Yes. Even if the token hasn't expired, every request is revalidated against the current account status — if it's deactivated or deleted, the app logs out automatically right away.

Yes: the connection is always encrypted (HTTPS/TLS), the token is stored encrypted on the device and is never included in phone backups. Failed login attempts are temporarily locked after several errors in a row, to protect against brute-force attacks.

Dashboard (day summary), Reception (arrivals and departures), Rates, Calendar, Account, and Search (magnifying glass at the top, accessible from any screen).

Tap the search bar at the very top (magnifying glass icon) on any screen. You can search by booking data, guest data, or other fields (external ID, status...).

Tap the "Property: ..." pill at the top — a list opens with a search field to type the name. The search field has the same animated colored border as the main search bar, to make it clear you can type in it.

Yes, from Rates: tap any day on the grid to open the price editor.

Yes, from the booking's detail screen (Calendar or any booking list), you can change the assigned property and edit the notes.

Yes, every screen works the same in portrait and landscape — including the Rates and Calendar grids, which use the extra width to show more days or properties at once.

Yes. The list screens (Dashboard, Reception, Account, Search, Login) are shown centered at a comfortable width instead of stretching across the whole screen; Rates and Calendar use all the available width.

Yes, it automatically follows the phone's system theme (light or dark) — no need to change it by hand inside the app.

Yes, from Account → Language. You can leave it on "System" (follows the phone's language) or pick a fixed one.

It's intentional: for security, the app never shows internal server details (routes, technical error messages) that could give clues to an outsider. If the error persists, try again or let the technical team know which screen it happens on and at what time.

Three possible reasons: the token has expired (30 days), someone closed your session from Settings → Mobile App Sessions, or your account was deactivated/deleted. Log in again with your username and password.

After several wrong password attempts in a row, the account is locked for a few minutes for security. Wait the time shown in the message and try again — nothing else needed, it unlocks itself.

It's been removed on purpose (see the "Access and sign-in" section) — the reset is always done from the web.